Terms and services
Privacy
DRAX STORE WEBSITE TERMS AND CONDITIONS.
Through these terms, DRAX Store governs the use of the services offered on the shopdrax.com website and establishes the general conditions applicable to the use of the products and services available. By accessing or registering on our website, you automatically accept our Terms and Conditions of Use. Please read the following information carefully and, if you have any questions, please contact our customer service center at: Contacto@shopdrax.com
1. REGISTRATION
To purchase from our online store and use the services offered by SHOP DRAX, you must complete a registration form, which will be confirmed only after completing all fields. You must complete the form with only accurate, truthful, and truthful information, and you agree to update your personal information whenever it changes.
Registration on our website is completely free.
DRAX Store reserves the right, at its discretion, to refuse service, terminate accounts, remove or edit content, and cancel orders.
2. LOGIN AND PASSWORD
You will choose a username (email) and password, which you will use each time you use Shop Drax services.
The password is your sole responsibility and must be kept secure. Shop Drax is not responsible for its misuse, and customers are responsible for its protection and confidentiality.
NOTE: If you have forgotten your password and are having trouble creating a new one, please contact Contacto@shopdrax.com for assistance.
3. PRIVACY POLICIES
As widely reported in the press, Law No. 13,709/18, better known as the General Data Protection Law (LGPD), is coming into force. This law establishes new rules for the processing of personal data by individuals and legal entities, both public and private. This includes limitations on the collection, storage, use, and disclosure of such information.
We inform our customers that their personal and payment information is secure. We use a robust and reliable sales platform and the best payment intermediaries to ensure the security of their payment information.
We strive to create the best products with our partners; we are equally committed to providing an easy and secure online shopping experience. The personal information stored on our website helps us better understand our customers' interests. If you have questions or suggestions about our privacy standards, please send them to the following email address: Contacto@shopdrax.com
3.1. YOUR PRIVACY
We collect, store, and process information to enhance your shopping experience. This information also allows us to contact our customers to inform them about our products, services, and promotions. This Privacy Policy describes Shop Drax through the use of terms such as "site," "we," "our," and "us." Terms such as "you," "your," and similar expressions refer to our customers or users of our website. By visiting and using the website, you agree to the terms described below, which constitute our Privacy Policy.
3.2 DATA COLLECTED
When placing an order, the customer provides their information for Shop Drax to record. Our website requests information such as your name, email address, home address, and credit card numbers. Please note that the card information provided by the customer on the website is encrypted and interpreted by the associated financial institution. Shop Drax will use this information to process and fulfill your order. Information such as your name, address, email address, and phone number may be stored even after purchase. This allows us to send you messages about your order, as well as the order number or delivery confirmations, if necessary.
Registration is not required to browse the website; however, if you do not provide certain information when requested, you will not be able to technically access some features of our website, such as accessing certain areas of the online store, placing an order, or accessing other sections reserved for registered customers.
In addition to recording your purchases, we also record the products you have viewed. This information, along with your other log data, allows us to improve your customer experience and recommend products more accurately. Statistical analysis of visitor and access numbers is also used to improve our website, the products we sell, and the unique services we offer.
3.3 SOCIAL NETWORKS
Our registered customers authorize contact via social media, with the option to unsubscribe at any time. When using Facebook, WhatsApp, Instagram, Telegram, or other social media platforms, we may use your identifying information to optimize your experience with Shop Drax. We comply with all our partners' terms, policies, and conditions to ensure the integrity of your data on these social media platforms.
3.4 STATISTICS
Digital browsing content is collected to monitor customer usage preferences on our website. Analysis of data such as server activity peaks, user navigation patterns, and pages visited tells us where our customers come from and how they interact with us online. This type of information does not reveal the personal identity of our visitors. It is also important to note that, like most websites on the internet, our website may use pixel tags or other user tracking technologies without personally identifying users. This data and similar data from other users will be collected so we can improve the products and services offered by Shop Drax Co., as well as the overall customer experience while browsing our website.
3.5 TRANSFER OF INFORMATION TO THIRD PARTIES
Shop Drax does not transfer, rent, or sell your email address or other registration data. We will not share your personal information with other companies. However, website statistics and related information are processed in the systems of technology providers contracted by Shop Drax. We do not share payment information with other companies, except with payment entities responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering products to the addresses you select.
3.6 SECURITY
We maintain physical, electronic, and administrative security measures to protect payment data and other personal information. These security measures help us prevent fraud and unauthorized access to information, as well as maintain data integrity. In addition, we have an Internal Security Policy to ensure that Shop Drax employees and partners do not have access to your personal information, thus ensuring its security.
3.7 CHANGES IN COMPANY POLICIES
Shop Drax may modify the terms of its policies to better serve its customers. Please review this Privacy Policy frequently to stay informed of changes.
Important: No employee is authorized to contact you on behalf of Shop Drax or request your credit or debit card security information as part of the anti-fraud verification process. If you have any questions, please contact Contacto@shopdrax.com for assistance.
4. COMMUNICATION
By registering on the website, you automatically agree to receive emails or messages in other formats regarding promotions and news from the website. If you no longer wish to receive these messages, you can unsubscribe at any time by accessing the "My Account" page on the website. After logging in, simply click "Newsletter Subscription" in the left menu of the page, uncheck the box, and select "Save." You can also unsubscribe by clicking the unsubscribe link at the bottom of all our emails.
If you have any questions, please contact our team through our customer service center at Contacto@shopdrax.com
5. COPYRIGHT
The entire website, along with its products, designs, layout, photographs, text, and other content, are the property of Shop Drax.
You are strictly prohibited from:
a) copy, distribute or disseminate any material from our website, products or services by any means, unless you have exceptional authorization for its use;
b) distribute spam, chain letters or other types of unsolicited and unauthorized email from Shop Drax.
c) attempt to interfere with or compromise the integrity or security of any part of our online operations;
d) commit fraud or conceal their identity;
e) include the name "Shop Drax" in any materials, domain name or email address for any purpose, unless you have prior authorization from the Shop Drax team.
6. PRODUCT DESCRIPTIONS
The product descriptions available on the website are presented as accurately and completely as possible. However, in the event of any errors or if the purchased product does not match the description provided, please contact our team at Contacto@shopdrax.com. You may return it within 7 (seven) business days of receiving the product, unused and in perfect condition, in accordance with our Exchange and Return Policy.
All products feature accurate images that give you an idea of their size, dimensions, and composition. You can also refer to the product specifications and dimensions for more information.
Product images may vary in color depending on each user's monitor settings.
If you have any questions about a product description or image, please contact us.
Shop Drax reserves the right to correct any errors in the text, description or description.
7. PRICES AND STOCK
Shop Drax works with limited stock products, so all promotions and announcements are subject to availability.
The information, prices, and discounts appearing on this website are subject to change without notice.
Shop Drax reserves the right to correct any errors caused by the publication of our product prices and is not committed to selling the product at the price offered.
Our coupons and discount vouchers are not valid in the OUTLET category and cannot be combined, allowing customers to use only one coupon per purchase.
Francisca reserves the right, in some cases, to provide only one coupon per CPF.
When using a coupon and/or discount voucher, please make sure you have used and applied it to guarantee your discount or gift.
Adding a product to the cart does not guarantee its reservation. The product will only be reserved for the customer once the order has been completed and approved by the card issuer. Adding a product to the cart does not guarantee its price. In the event of a change, the price in effect at the time of purchase will prevail.
8. PAYMENT METHODS
By registering on the Shopdrax.com website, you agree to the prices and payment terms, which are subject to change. You can pay by credit card, debit card, or bank slip (via the payer).
To pay by credit card, you must enter your card details on the website to complete the transaction (for more information on personal data protection, please see our Privacy and Security Policy). All your personal information is strictly confidential and will only be used to complete your purchase.
If you have any questions about invalid or unauthorized charges, please contact our team by emailing Contacto@shopdrax.com.